Accessibility
Statement
Our commitment to digital accessibility for every visitor, regardless of ability or the tools they use.
WCAG 2.1 Level AA
This website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the internationally recognized standard referenced by the U.S. Department of Justice for ADA web compliance.
Last audited: June 2, 2026
Automated Test Results
We use axe-core, the industry-standard accessibility testing engine powering tools used by Deque, Google, and Microsoft. Tests run against every route at desktop (1280 px) and mobile (390 px) widths.
Key Tests Passed
aria-allowed-attraria-command-namearia-hidden-bodyaria-hidden-focusaria-input-field-namearia-required-attraria-rolesaria-toggle-field-namearia-valid-attraria-valid-attr-valuebutton-namebypasscolor-contrastdefinition-listdlitemdocument-titleduplicate-id-ariaform-field-multiple-labelsframe-focusable-contentframe-titlehtml-has-langhtml-lang-validimage-altinput-button-namelabellandmark-no-duplicate-bannerlandmark-no-duplicate-contentinfolandmark-one-mainlink-namelistlistitemmeta-refreshmeta-viewportnested-interactiveregionscrollable-region-focusableselect-nameskip-linktabindextd-headers-attr
Why we don't use accessibility overlay widgets
Accessibility overlay plugins add a JavaScript layer on top of non-conformant HTML but do not fix the underlying code. Screen readers still encounter the same broken structure. Several overlay vendors are named defendants in ADA lawsuits. Palm Squad fixes accessibility at the source (in the HTML, ARIA, and CSS), so every user, with any assistive technology, gets the same experience. No widget required.
Our Commitment
Palm Squad is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards to ensure we provide an equal experience to all visitors.
We aim for full conformance with WCAG 2.1 Level AA. Where technical limitations exist, such as third-party embedded content, we document them below and seek workable alternatives.
Accessible Features
Keyboard Navigation
Every interactive element (links, buttons, form fields, and the mobile menu) is fully reachable and operable by keyboard alone.
Skip Navigation Link
A "Skip to main content" link appears when focused by keyboard, letting users bypass repetitive navigation on every page.
Screen Reader Support
Landmark regions (header, nav, main, footer), ARIA roles, and descriptive labels ensure screen readers can navigate and announce content correctly.
Color Contrast Compliance
All text meets or exceeds the 4.5:1 contrast ratio for normal text and 3:1 for large text required by WCAG 2.1 AA.
Reduced Motion Support
Scroll-reveal animations and transitions respect the prefers-reduced-motion media query, removing motion for users who request it.
Form Accessibility
Every form field has an associated label, required fields are marked, and error messages are announced to assistive technology.
Image Alt Text
Informational images include descriptive alt text. Decorative images and icons are hidden from assistive technology with alt="" or aria-hidden.
Responsive at All Sizes
Pages reflow correctly at 320 px width and 200% zoom without horizontal scrolling or loss of content.
Known Limitations
We strive for full conformance but acknowledge one area of third-party content:
- Embedded YouTube video: the "Meet the Owner" video is hosted on YouTube. Caption quality and YouTube's own player controls are outside our direct control. The iframe has a descriptive title and is keyboard-operable. If you need a transcript, contact us using the details below.
OUR COMMITMENT
We built this site from scratch with accessibility as a requirement, not an afterthought. Every page uses semantic HTML landmarks so screen readers and keyboard users can navigate without guesswork. Heading order is logical, interactive controls have clear labels, and color is never the sole way we convey meaning. We test across real assistive technologies — not just automated checkers — and we fix problems at the code level rather than patching them with third-party overlay scripts that leave broken structure in place.
East Valley homeowners reach out to us for quotes, schedule estimates, and look up service details. Those tasks need to work for everyone, including people who rely on a keyboard, a screen reader, voice control, or high-contrast display settings. When something on this site does not work the way it should for you, we want to know. Accessibility is ongoing — we run audits after significant updates and treat reported barriers as real bugs that get fixed.
Accessibility questions
- How do I report an accessibility problem on this site?
- Call us directly at the number listed on our contact page, or use the contact form and note 'accessibility' in your message. Describe what you were trying to do, what assistive technology or browser you were using, and what happened instead. We aim to respond within two business days and will work with you to find a workaround while we address the underlying issue.
- What accessibility standard does palmsquad.com target?
- We target WCAG 2.1 Level AA — the Web Content Accessibility Guidelines published by the W3C and referenced by the U.S. Department of Justice as the benchmark for ADA web compliance. That means meeting specific, testable criteria across four principles: content must be perceivable, operable, understandable, and robust across assistive technologies. We run automated tests with axe-core and address any failures before pushing updates to the live site.
- How do I report an accessibility problem on this site?
- If any part of this website is hard to use with your assistive technology, or you need information in another format, call or text us or use the contact form. Tell us which page gave you trouble and what happened. We read every message, aim to respond within two business days, and fix issues in the code rather than papering over them.
- What accessibility standard does Palm Squad aim for?
- We target WCAG 2.1 Level AA, the same standard the U.S. Department of Justice references for ADA web compliance. We test with axe-core across the site at desktop and mobile widths and correct problems in the underlying HTML, ARIA, and CSS instead of leaning on an overlay widget. We treat accessibility as ongoing work, not a one-time checkbox.
Feedback & Contact
If you experience any accessibility barrier on this website, or if you need content in an alternative format, please reach out. We take all feedback seriously and aim to respond within two business days.
Standards & Guidelines
- Learn more
WCAG 2.1 Level AA
Web Content Accessibility Guidelines 2.1, the primary technical target, referenced by the U.S. Department of Justice as the standard for ADA web compliance.
- Learn more
ADA Title III
Americans with Disabilities Act, Title III, applies to places of public accommodation, including websites open to the general public.
- Learn more
Section 508
Federal accessibility standard for electronic and information technology (referenced as best practice for all public-facing websites).